Service fees - Global Customer Service Center

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Service fees

DIBSYS Service Fee

1.Software Installation:

First installation (Free), Re-installations or remote tests (100USD/day)

2.Remote technical support after 3 years warranty:

2% of the device cost will be charged, no less than 50USD/time

3.Support on the devices not ordered from DIBSYS

100USD/day or 200USD/time

4.One-time purchase for After-sale service (online remote support)

500USD/10 times/year; 1000USD/unlimited times/3 years

5.Specific fees for Q series upgrading the modulation

First upgrading (Free); More upgradings (100USD/time)

6.Customization fees for new function

No less than 100USD depending on the exact function requirements

7.DVB-C CAS authorize prolong cost (online remote support)

300usd/year; 500usd/2 years; 1000usd/5 years; 1800usd/10 years;